REFUND POLICY

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Each giclée print is made to order with care and attention. As all prints are produced specifically for each customer, we are unable to accept returns, exchanges, or cancellations due to change of mind. We do not hold stock.

Please ensure you carefully review the artwork description, dimensions, and details before placing your order.

If you need to request a cancellation, please contact Eloise at eloiseharveydesign@gmail.com as soon as possible. If production has not yet begun, we will confirm whether cancellation is possible.

All original paintings are final sale and are not eligible for return or exchange.

 

DAMAGED OR FAULTY ITEMS

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We take great care in packaging your artwork. However, if your order arrives damaged or you have received an incorrect item, you may request a replacement within 30 days of delivery.

Please email eloiseharveydesign@gmail.com with:

• Your order number

• Clear photographs of the issue

For damaged items, please include photos of:

• The outer packaging/box

• The shipping label

• The damage to the artwork itself

Once reviewed, we will arrange a replacement as quickly as possible.